Does The Selected Shipping Service Apply To My Country And What Is The Carrier? How Long Will It Take To Arrive?
If you are not sure if our delivery service is supported in your country or region, please get in touch with us via [email protected]
Delivery times = Process time (order preparation) + Shipping time
Free shipping:
• Carrier: DPD
• Cost: Free
• Process Time: 1-2 weeks
• Shipping Time: 2-4 weeks: To the Netherlands and most European countries (except Iceland, Norway, Cyprus)
Fastest shipping:
• Carrier: DHL/DPD
• Cost: €10 - €200 (Shipping costs vary depending on the number of products)
• Process Time: 1-3 days
• Shipping Time:
2-5 days: Germany
3-7 days: France, Spain, Italy, Nertherlands, Belgium, Poland, Sweden, Austria
6-10 days: Other European countries
Corresponding products: Specified products (For details, please refer to SKU information of each product page)
Note: Tariff-free
Specific countries: Norway, Iceland and Cyprus
• Carrier: UPS/DHL Express
• Cost: €100 per piece
• Process Time: 1-2 Weeks
• Shipping Time: 5-7 Days
Note: Fluctuating delivery times depending on flight information for the order time.
Transport time
Transport time = process time (order preparation) + shipping time
process time: For most cases, we will process your order within 7-14 days (Only the order preparation. Not including the shipping time and delivery time).
European region(except Iceland, Norway, Cyprus): 2-5 Weeks | Free Shipping
EMS European region(except Iceland, Norway, Cyprus): 3-7 Working Days | Fast Shipping
After the customer pays the fast shipping fee (including Fast Shipping, FedEx and other fast shipping methods), if it has been shipped. Shipping costs are non-refundable.
How Can I Track The Package?
- After the orders are shipped, we will send you an email with the logistics tracking number. You can check the logistics status of your order at https://www.17track.net/en.
- If you do not receive our emails, please contact us at [email protected], and we will reply to you as soon as possible.
How Can I Cancel My Order?
- You can cancel your order free of charge within 24 hours without any reason. Please email us via [email protected] your order number and invoice, we will confirm and get back to you within 24 hours.
Note:
- Please do not initiate any PayPal cases and credit card chargebacks, we will do our best to help you resolve the issue.
- If your order has already been shipped. Orders cannot be canceled. For the forcible cancellation of the order, you need to pay a shipping fee.
What Should I Do If The Goods Received Are Damaged (incorrect)?
- Please contact us via [email protected] within 48 hours of receiving the damaged (incorrect) item. It is the recipient's responsibility to check the correctness of the item and report any discrepancies (with pictures) to us as soon as possible. We will give you a perfect solution as soon as possible.
When Will I Receive My Refund?
- For successfully returned items and orders accepted for refund, it may take up to 5 business days for the amount to be credited back to your original payment account (PayPal: 2-3 days; Credit Card: 3-5 days).
Does The Voltage Required By The Product I Purchased Match The Country Where I Am Located?
- The voltage of our products will be adjusted according to your country as shown below.
- 110V-120V: USA, Canada, Mexico, Brazil, Japan.
- 220V-240V: UK, Australia, France, Netherlands, Italy, Germany, Spain, Norway, Ireland, Greece, Portugal, New Zealand, Belgium, South Africa, Egypt, Chile, Denmark, Singapore, Sweden, Israel, Switzerland.