Shipping Policy

Free Shipping

• Most items on our website offer free shipping to the Netherlands and most European countries (except Iceland, Norway, Cyprus).

• Free shipping may not be available for heavy, oversized, or fragile items. Some courier companies require additional charges that cannot be waived. If your item requires special handling, we will contact you by email to discuss the details.

Delivery Area

• We can ship orders to most destinations worldwide. Certain countries or regions may restrict delivery of certain items. Please ensure you understand local regulations before placing an order.

Delivery Address

• Orders are shipped from our warehouses. We will select the fastest and most suitable warehouse based on stock availability. For questions, contact us at [email protected].

Shipping Methods

Free Shipping:

• Carrier: DPD

• Cost: Free

• Process Time: 1-2 weeks

• Shipping Time: 2-4 weeks to the Netherlands and most European countries (except Iceland, Norway, Cyprus)

Fastest Shipping:

• Carrier: DHL/DPD

• Cost: €10 - €200 (depending on number of products)

• Shipping Time:

  • 2-5 days: Germany
  • 3-7 days: Netherlands, Belgium, France, Spain, Italy, Poland, Sweden, Austria
  • 6-10 days: Other European countries

• Applicable Products: Specified products (see SKU info on each product page)

• Note: Tariff-free for Norway, Iceland, and Cyprus

• Carrier: UPS/DHL Express

• Cost: €100 per piece

• Process Time: 1-2 weeks

• Shipping Time: 5-7 days

• Note: Delivery times may vary depending on flight schedules

Transport Time

• Transport Time = Process Time (order preparation) + Shipping Time

• Process Time: Usually 7-14 days (does not include shipping)

• Europe (except Iceland, Norway, Cyprus): 2-5 weeks | Free Shipping

• EMS Europe (except Iceland, Norway, Cyprus): 3-7 working days | Fast Shipping

• Shipping fees for fast shipping are non-refundable once shipped

Compensation for Late Delivery

• If goods are delayed, we regret the inconvenience and will provide 10% of the order price as compensation. We strive to ensure on-time delivery.

Customs Duties

• We cover 20% of any customs charges or brokerage fees for EU destinations. Contact [email protected] if unsure.

Incorrect Item Received

• Any incorrect or wrong items must be reported within one week of delivery via email. Claims after one week cannot be accepted.

• For incorrect items, we will provide the correct product within 8 weeks and cover all shipping costs.

Order Cancellation

• Orders can be canceled within 24 hours of placement without reason. Once shipped, orders cannot be canceled.

Q&A

How long will it take to receive my order?

• You can check your order date and refer to the relevant shipping information.

• You can also track your order. See “How do I track my order?” below for details.

• Generally, orders are delivered within two months (depending on your shipping address and selected products). If you haven’t received your order, please contact our customer service team at [email protected].

How can I track my order?

• Once your order has been shipped, you will receive an email with a tracking number.

• Visit https://www.17track.net/en and enter your tracking number to check the status.

• You can also contact our customer service team at [email protected] for the latest updates.

Do you ship to my country?

• We ship to the United States, Canada, Australia, and most other countries. If you need delivery to other countries or regions, please contact [email protected].

Do I need to pay customs duties? If so, how much?

• Customs duties are generally only applied if the package’s longest side exceeds 60 cm. The probability of this is approximately 5%.

• If duties are applied, we will cover 20% of the cost.

• In most cases, the customs fee ranges from €0–20 per item.